Improving onboarding experience with a personal touch

March 13, 2024

Why improving onboarding experience matters

Onboarding experience of a new hire is important, setting the tone for their integration into the team and their perception of their new role. A significant cause of early turnover is inadequate onboarding, where newcomers feel lost without the necessary guidance to adapt. In fact, research highlights that poor onboarding practices are a leading factor in employee turnover, emphasizing the importance of a supportive onboarding process. Conversely, a remarkable 70% of employees who underwent exceptional onboarding experience believe they have landed the best possible job, with these individuals being 2.6 times more likely to be highly satisfied with their workplace.

Approaches to improve onboarding experience

To enhance the onboarding experience, companies can focus on strategies that not only welcome new hires but also integrate them into the team in a meaningful way:

  • Implement Personal Identity Socialization: Personal Identity Socialization is the approach that encourages new hires to explore and articulate their strengths, guiding them on how these can be applied in their new roles. This approach not only aids in self-awareness but also ensures that individuals can immediately see how their contributions will be valuable to the team. By doing so, companies can significantly boost job satisfaction, work engagement, and overall performance from the outset.
  • Promote Learning and Growth Opportunities: A key aspect of a successful onboarding process is openly discussing the avenues for professional development available within the company. This conversation should cover training programs, mentorship opportunities, and any pathways for advancement. Making it clear that the company invests in its employees' growth can increase a new hire's commitment and enthusiasm for their role.
  • Establish a consistent feedback loop:  By scheduling regular check-ins with new hires, you can collect their insights on the onboarding process and adjust accordingly. This practice not only demonstrates the company’s commitment to their success but also emphasizes the value placed on their opinions. These feedback sessions facilitate open communication, allowing for continuous improvement and adaptation of the onboarding experience to better meet new employees' needs.
  • Organize social integration events: Facilitating social integration through events like team lunches or virtual meet-and-greets is essential for building a cohesive team environment. These social activities allow new hires to seamlessly merge into the company's social framework, enhancing both their personal and professional integration. By fostering personal connections and understanding among team members, these gatherings ensure that everyone, from newcomers to seasoned employees, feels a valued part of the organization.
  • Foster cultural immersion: To effectively integrate new employees, it's essential to immerse them in the company's culture from the start. The onboarding process should thoroughly introduce the company's core values, mission, and overarching vision. By sharing anecdotes about the company's traditions, notable successes, and past challenges, you help new hires connect with the broader narrative of the organization. This approach not only aids in building a strong sense of belonging but also aligns new members with the company's goals and values, fostering deeply connected and motivated teams.

Ways we can assist you in improving onboarding experience

Our solutions are designed to transform the onboarding process, ensuring that it's not just a formality but a strategic step towards building cohesive and high-performing teams. Here's how our solutions can make a difference:

  • Enhancing Team Dynamics: Our solution provides insights into the collective strengths of the team, allowing new hires to understand their role within the broader group. This awareness helps new team members integrate more smoothly, fostering a sense of belonging and collaboration.
  • Guiding Leadership Focus: We equip leaders with the tools to recognize where to focus their efforts during the onboarding process. By understanding the unique attributes of each new hire, managers can provide more targeted support, accelerating the new hire's adaptation and productivity.
  • Optimizing Role Fit: We understand the importance of placing individuals in roles where they can thrive. Our solution offers insights into how each new hire's strengths and motivations align with different positions, aiding in the creation of a meaningful career path that benefits both the employee and the organization.

In conclusion, enhancing the onboarding experience with a personal touch is not just beneficial—it's essential for fostering a positive work environment and reducing turnover rates. By focusing on strategies such as Personal Identity Socialization, promoting growth opportunities, establishing feedback loops, fostering cultural immersion and organizing social integration events, companies can significantly improve how new hires perceive and integrate into their roles. Our solutions take these strategies further, offering tools and insights to enhance team dynamics, guide leadership focus, and optimize role fit for every new hire. Embracing these approaches means not only elevating the onboarding experience but also investing in the long-term success of your employees and, ultimately, your organization.


  1. Cable, Daniel M., F. Gino, and Bradley R. Staats (2013) Reinventing Employee Onboarding
  2. Debora Jeske, Deborah Olson (2021) Onboarding new hires: recognising mutual learning opportunities
  3. Peter Hom, Thomas Lee, Jason shaw (2017) One hundred years of employee turnover theory and research
  4. Gallup (2021) 8 Practical Tips for Leaders for a Better Onboarding Process

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